ORDER INFORMATION
Q: How do I place an order?
A. To shop online, please follow the steps below:
- Select any collection you wish to purchase.
- Click on the image of the outfit to open it.
- Click on the “Add to CART” button to add the outfit to your shopping cart.
- Once all your items are added, click on “Check Out,” fill out the form, and finally click on “Place Order.”
- Your order is now successfully placed!
- You will receive an email with your order details.
Q: Can I change or cancel my order?
A. Yes. You can request a change or cancellation by contacting our support team via WhatsApp or email. Once the order is shipped, cancellations are not possible
Q: What if I receive a wrong or damaged product?
A. If you receive an incorrect or damaged item, please contact us within 48 hours of delivery. Share your order number and images of the product. We will provide a voucher code of the same amount for your next purchase.
PAYMENT OPTIONS
Q: What payment methods are available?
A. We accept Cash on Delivery (COD) payments.
DELIVERY & SHIPPING
Q: How long does delivery take?
A. Orders are usually delivered within 3–7 business days, depending on your city. During peak periods or holidays, delivery may take longer.
Q: Do you ship nationwide?
A. Yes, we deliver across Pakistan.
Q: Can I track my order?
A. Yes. Once your order is shipped, you will receive a tracking number via email.
RETURNS & EXCHANGES
Q: What should I do if I receive a faulty, damaged, or incorrect product?
Please contact our Customer Service Team within 48 hours of delivery at cs@getcottoncandy.com or call +92 302 8382221 and share clear photos of the issue and product. Our support team will contact you and resolve the matter quickly.
Q: What is your return policy?
A. We accept returns for defective or incorrect products within 48 hours of delivery. The item must be unused and in its original packaging.
Q: Are sale items eligible for return or exchange?
A. No. Items purchased on sale are not eligible for return or exchange. However, if a sale item is found to be defective or damaged, it will be handled according to the best available resolution.
Q: Can I return or exchange jewellery items?
A. Jewellery items are non-returnable and non-exchangeable in cases of dislike or change of mind. Returns or exchanges are only accepted if the item is defective, damaged, or incorrectly delivered.
Q: What condition should the item be in for return or exchange?
A. All items must be returned in their original packaging, with tags intact, and along with the original invoice provided at the time of delivery.
Q: How are refunds processed?
We do not offer cash refunds. The refund will be issued as a voucher with a 30-day validity. The voucher can be used to place a new online order within 30-days from the date of issuance
PROMOTIONS & DISCOUNTS
Q: Do you offer discounts?
A. Yes! We regularly offer seasonal discounts, and exclusive offers. Follow us on social media to stay updated.
Q: Can I use more than one promo code?
A. No. Only one promo code can be applied per order.
CUSTOMER SUPPORT
Q: How can I contact Cotton Candy support?
A. You can reach us via:
- WhatsApp: +92 302 8382221
- Email: cs@getcottoncandy.com